Stainless Steel European Style Wall-Mounted Rack MH-OSGQG01

After-sales Service

We have a strong and professional technical team to meet client’s requirements, you will get a fast and quick respond from us.

FAQ

• Q: How can I obtain samples?
• A: We are happy to provide samples to help you evaluate our products. Samples are available upon request after a purchase order is placed.
• Q: How may we assist you?
• A:Our team is here to support you with any inquiries or requests. You can reach us via email at  or WhatsApp. We strive to respond within 24 hours to ensure your questions are addressed promptly.
• Q: What are the payment terms?
• A: We offer flexible payment terms to accommodate your needs, including EXW, FOB Guangzhou, CIF, DDU, and DDP. A 50% deposit is required after order confirmation, with the remaining 50% due before shipment. For long-term partners, we may consider customized payment arrangements. Please let us know your preferences, and we’ll do our best to accommodate.
• Q: What is the delivery time?
• A: For customized orders, the typical delivery time is approximately 30-35 days after drawing confirmation. Standard products may have shorter lead times, depending on stock availability. We prioritize timely delivery and will keep you updated on the progress of your order. If you have urgent requirements, please let us know, and we’ll explore expedited options.
• Q: Do you offer customization services?
• A: Yes, we specialize in providing customized solutions to meet your specific needs. From design adjustments to unique packaging requirements, our team will work closely with you to ensure the final product meets your expectations. Simply share your specifications, and we’ll handle the rest.
• Q: What is your minimum order quantity (MOQ)?
• A: Our MOQ varies depending on the product and customization requirements. We aim to be flexible and can often accommodate small orders for new customers. Please contact us with your needs, and we’ll provide a tailored solution.
• Q: Can I visit your factory?
• A: Yes, we welcome visits to our factory. It’s a great opportunity to see our production process, meet our team, and discuss your requirements in person. Please schedule your visit in advance so we can arrange a comprehensive tour.

Production process

Package & Shipping